The Granite State Summit on Responsible Gambling
- September 22, 2026
- Manchester, NH
- REGISTER HERE
Event Details
The New Hampshire Council for Responsible Gaming (NHCRG) proudly presents its annual conference, the cornerstone program dedicated to advancing responsible gambling across the state. This gathering unites operators, regulators, researchers, and advocates to educate on best practices, inform through data-driven insights, and advocate for policies that protect players while supporting a sustainable industry. Through expert-led sessions and open dialogue, we strengthen collaboration, elevate standards, and reinforce New Hampshire’s commitment to gambling done right.
Agenda
8:00 am – 2:00 pm
Registration
8:00 am – 9:00 am
Continental Breakfast
9:00 am – 9:10 am
Welcome/Opening Remarks
9:10 am – 9:30 am
9:30 am – 10:20 am
Problem Gambling vs. Responsible Gambling: Defining the Divide
This session unpacks the critical distinctions and overlaps between “problem gambling” and “responsible gambling,” two foundational concepts shaping industry standards and public policy. The discussion will highlight global variations in terminology and application, emphasizing the industry’s role in shifting focus from reactive treatment to proactive prevention. Ideal for regulators, operators, and researchers seeking clarity on aligning responsibility with risk reduction.
10:20 am – 10:50 am
Best and Worst in Responsible Gambling: A National Scorecard
This presentation ranks top-performing and cautionary responsible gambling programs across U.S. jurisdictions. Using real-world data, operator reports, and player feedback, experts spotlight gold-standard practices, alongside programs that have not been as successful. Audience questions will be addressed.
10:50am – 11:10 am
Break
11:10 am – 12:00 am
IN CONVERSATION WITH Responsible Gambling in the Granite State: New Hampshire’s Approach
This focused panel examines New Hampshire’s evolving responsible gambling landscape amid its expanding gaming market. Experts dissect state-specific initiatives: voluntary self-exclusion enhancements, Play Management System integration, and public awareness campaigns tied to sports betting and historical horse racing. Attendees gain insights into scalable RG strategies for small-market jurisdictions. Ideal for regional stakeholders tracking localized impact.
Speaker: Charlie McIntyre, NH Lottery
12:00 pm – 1:30 pm
Luncheon Keynote: Keith Whyte, President & CEO, Safer Gambling Strategies LLC
Keith Whyte is President & CEO of Safer Gambling Strategies LLC and has 30 years of national leadership in promoting responsible gambling and preventing gambling addiction. His previous experience in the gambling field includes the National Council on Problem Gambling and American Gaming Association. He is also pursuing a PhD in responsible gambling. He is the recipient of the 2025 Warrior Award from the Oklahoma Indian Gaming Association for Lifetime Achievement in Responsible Gaming.
1:30 pm – 2:10 pm
Building a Strong Responsible Engagement Framework: Tools, Resources, and Collaboration
A presentation on tools and resources that support a regulated responsible engagement program.
2:10 pm – 3:00 pm
The Treatment Gap in the Granite State: Why Gambling Disorder Demands Purpose-Built Care
New Hampshire's mobile sports betting boom has outpaced its treatment system: helpline calls jumped from 200 to 500 between 2021 and 2025, even as 13 charitable casinos now operate statewide. This session unpacks why, distinguishing barriers to accessing care (stigma, cost, waitlists) from barriers to receiving effective care (few clinicians trained in gambling-specific and financial-crisis treatment). Speakers will present a specialty telehealth model pairing certified clinicians with rapid, insurance-backed access, plus a roadmap for closing the gap statewide.
3:00 pm
Conference Concludes
Sponsors
Sponsorship
Speaker Bios
Keith Whyte, Safer Gambling Strategies LLC
Keith is President & CEO, Safer Gambling Strategies LLC and serves as a strategic advisor to
U.S. and international organizations, operators, vendors, investors, state and tribal governments
on gambling-related issues. He provides expertise in advocacy, government relations, planning,
program design, policy analysis, public speaking, fundraising, training, assessment and project
management.
Keith served as Executive Director of the National Council on Problem Gambling (NCPG) from
October 1998 to January 2025. He oversaw all aspects of NCPG operations, with a particular
focus on legislative advocacy, fundraising, media relations, research and public policy. NCPG
revenues grew 5,500% during his tenure, an annualized rate of 17%. The mission of NCPG is to
lead state and national stakeholders in the development of comprehensive policy and programs
for all those affected by problem gambling.
Previously, Keith served as Director of Research for the American Gaming Association where he
was responsible for research and public policy issues, including problem gambling. His
additional experience includes the American Bar Association’s Section of Individual Rights and
Responsibilities where he dealt with policy issues relating to civil rights, human rights,
healthcare, and immigration law. He began his career working on healthcare policy in the office
of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and
Human Services.